Comune di Terni
Sistema Questionari Online
Seguici su:
Cerca
Ufficio Relazioni con il Pubblico

URP - Public Relations Office

SERVICES SATISFACTION SURVEY

The Municipality of Terni is conducting a survey to evaluate the level of satisfaction with the services provided. We kindly ask you to express your opinion. The information provided will be processed exclusively in an aggregated and anonymous form, in compliance with the GDPR - EU Regulation 2016/679.

Thank you for your cooperation.

Fill out the survey anonymously

  • SURVEY ON URP - PUBLIC RELATIONS OFFICE
  • SURVEY ON THE MUNICIPALITY OF TERNI’S ONLINE SERVICES
  • USER PROFILE
  • Completo
How would you rate the following aspects?
Clear signage indicating the office
Ease of access to the office and absence of architectural barriers
Ease of finding information about the service
Clear and complete information about the service (forms - timelines - procedure - costs etc…)
Reliability of the service
Waiting time to request the service from the Urp
Time frame to complete the requested service from the Urp
Information on how to make complaints and/or reports
Courtesy, helpfulness and fairness of the staff
Accuracy, completeness and consistency of the service in relation to your requests/expectations
How would you rate your experience?
In relation to the past, this service is:
In relation to other Municipalities, this service is:
Did any disruptions occur during the delivery of the service?